Frequently Asked Questions

Question 1

What is Stardust Vapors?

Accepted Answer

Stardust Vapors is a veteran‑owned vape and tobacco shop located in Champaign, Illinois. The store focuses on providing a broad range of vape products, tobacco items, accessories, and unique lifestyle goods in a clean, friendly environment. The team prides itself on knowledgeable customer service and welcoming all adults who want quality products and guidance.

Question 2

Where is the store located and what are the hours?

Accepted Answer

Stardust Vapors is located on North Neil Street in Champaign. Typical hours are generally 10:00 AM to 7:00 PM Monday through Friday and Saturday, with slightly shorter hours on Sunday. These hours can vary slightly seasonally or on holidays, so customers should verify before visiting.

Question 3

What kinds of products do you sell?

Accepted Answer

Stardust Vapors offers a wide variety of products including:  Vaping Products  Disposable vape units  Refillable and pod‑style vape devices  Vape juice / e‑liquid in many flavor profiles  Replacement coils, pods, batteries, and chargers  Tobacco & Smoking Products  Traditional and specialty tobacco  Smoking papers and accessories  Pipes and handheld devices  Accessories & Lifestyle Items  Lighters, grinders, containers  Incense, crystals, sage, and holistic wellness materials  Gift items and decor curated for a lifestyle shop feel  The product lines include both popular national vape brands and curated specialty items.

Question 4

Who can purchase vape and tobacco products?

Accepted Answer

To comply with Illinois and federal tobacco laws, you must be at least 21 years old to buy any vape, tobacco, or nicotine products. The store checks valid government‑issued identification at the register before completing any age‑restricted sale.

Question 5

What is the difference between disposable vapes, refillable devices, and mods?

Accepted Answer

Disposable Vapes  Pre‑charged and pre‑filled with e‑liquid.  No maintenance or refilling needed.  Often used until battery or juice runs out.  Refillable Devices / Pods  Have a rechargeable battery and replaceable or refillable pods/tanks.  Users choose their own e‑liquid and refill as needed.  Better long‑term cost efficiency and customization.  Mods and Advanced Devices  Provide adjustable power, advanced controls, and larger juice capacity.  Ideal for experienced users who want more tailored performance.  Staff can help explain which device type fits your experience level and lifestyle.

Question 6

Do you sell flavored vape juices and e‑liquid?

Accepted Answer

Yes, Stardust Vapors stocks a variety of e‑liquid flavors from many brands. However, Illinois law has restrictions on flavored vaping products in certain formats, so availability may vary depending on current regulations and product classifications.

Question 7

What should I know about safety and responsible use?

Accepted Answer

Vaping products are designed for adults and are not risk‑free. Nicotine is addictive, and inhalation of any heated substance may carry health risks. Follow these safety tips:  Keep products out of reach of children and pets.  Don’t modify batteries or devices in unsafe ways.  Store e‑liquid securely to avoid spills or ingestion.  Follow manufacturers’ instructions for charging and use.  If you have health concerns, consult a qualified healthcare professional.

Question 8

How do I know what nicotine strength to choose?

Accepted Answer

Nicotine strength depends on your past smoking or vaping habits:  0 mg/mL: No nicotine — for flavor only.  Low strength: Light nicotine hit, suitable for social or casual users.  Medium strength: Closer to a traditional cigarette experience.  High strength: Stronger throat hit — closer to heavy smokers.  Staff can explain how different nicotine levels feel and recommend options that better match your preferences.

Question 9

How do I maintain my vape device?

Accepted Answer

To keep your device performing well:  Clean regularly: Wipe connections and remove residue.  Replace coils/pods: Over time these wear out and affect flavor and vapor.  Keep batteries charged properly: Avoid over‑charging or using damaged batteries.  Store liquids properly: Keep e‑liquids away from heat and light.  Proper maintenance extends coil life and enhances overall satisfaction.

Question 10

What is your return or exchange policy?

Accepted Answer

Return and exchange policies differ by product type:  Non‑consumables (devices, accessories): May be eligible for exchange or store credit if unused and within a set timeframe.  Consumables (e‑liquid, coils): Typically non‑returnable for safety and hygiene reasons unless defective.  Always bring the original receipt and packaging, and consult the store team for specifics.

Stardust Vapors Assistant

Contact Form